Frabill warrants its products to be free from defects in materials and workmanship for a period of one year from the date of purchase. This warranty does not cover damage or malfunctions caused by accident, abuse, or normal expected wear. 

Thank you for taking the time to contact us about your Frabill product. We do need a bit more information for your claim. To place an order on parts, please contact us directly. Please provide the following information: 

• Your name and shipping address
• Photograph of unit clearly showing the model
• Photograph clearly showing the damaged area(s) of the unit
• Copy of the dated receipt or approximate date of purchase
• A brief description of how it was damaged

Please call us at (800) 226 - 9868 or email us at support@frabill.com