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|Help & Support
Frabill products (excepting Ice Shelters) carry a one year full warranty to the original purchaser. Frabill Ice Shelters are warranted for one year to the original purchaser; however, the Ice Shelter Warranty does not cover cracked windows, tent tears, burn damage, and bent or broken poles due to high wind conditions or unattended use.
Frabill fully supports it’s retail partners, and for that resaon, does not discount products directly to consumers. In most cases your local dealer will have a lower price, and shipping and handling charges will not be necessary. Purchasing in your community also supports your local economy. If you can’t find the product you are looking for, please call Frabill Customer Service at 800-558-1005.
Note: You can click a retailer's name to see their phone number (if listed).
Call Frabill Customer Service at 800-558-1005. Have your product handy when you call. Sometimes we need to ask for a description or measurements. Please note that we may not have parts for your particular product.
Before returning anything to Frabill, please call Customer Service at 800-558-1005 to obtain a return authorization number. A Customer Service Representative will give you return instructions and the address at the time of the call.
Before you submit an idea, you must have a patent, provisional patent, or patent pending for your idea. Once that has been done, you may email your contact information and a brief description of your idea to email@example.com. Please understand that our New Products Department receives many idea submissions, and you will not receive an immediate reply.
Yes; however shipping costs can be prohibitive. If you wish to ship an item outside of the United States, please email firstname.lastname@example.org or call Customer Service at 800-558-1005, and we will do our best to obtain a shipping quote for you.
No. You must call Frabill Customer Service at 800-558-1005 to place an order. Please remember that you will be responsible for any duties and fees, which will be collected by the delivery company when they deliver your order.